Answers for retailers and distributors
Retailers maintain a wallet balance to pay customer bills. You can request wallet top-ups from your distributor, use approved instant refill options, or transfer funds within the network. Every bill payment is debited from wallet balance and logged in your transaction reports.
Submit a wallet top-up request to your distributor or NeonPe support team. Once approved, the amount is credited to your portal wallet. You can track all refills and debits from the wallet history section in your dashboard.
Bill payments cannot be completed without sufficient wallet balance. Retailers should maintain adequate funds before peak collection hours. Your dashboard shows current balance and recent wallet activity so you can plan top-ups in advance.
Retailers earn a percentage commission on every successful bill payment. Commission is credited to your wallet based on your assigned plan, bill type, and bill amount range. Track today's profit and net commission from your dashboard.
Commission is credited after a bill payment is confirmed successful in the portal. Timing may vary slightly by biller and transaction type. You can view commission earnings in daily reports and wallet transaction history.
NeonPe offers three setup plans: Basic (₹1000), Popular (₹3500), and Advance (₹4999). All plans include unlimited bill payments. Commission rates are assigned separately based on your role and bill amount range. See our pricing page for details.
Retailer accounts are created by your distributor or our team — there is no public self-signup on the portal. Contact us at info@neonpe.com or call 9587071171 or 8696154312 to get started.
We typically verify PAN card, Aadhaar card, bank account details (cancelled cheque or passbook), and address proof such as utility bill or shop registration. Distributors may need additional business documents. See our How It Works page for the full onboarding flow.
Verification time depends on document completeness and review volume. Our team processes onboarding requests as quickly as possible. You will receive portal login details once KYC is approved and your setup plan is assigned.
NeonPe supports electricity, gas (LPG), water, landline, and insurance bill payments. Retailers can fetch bill details, pay from wallet balance, and download invoices for customers.
Yes. NeonPe supports bulk bill payment via CSV upload — up to 100 bills per upload. This is ideal for retailers handling high bill volumes during month-end or peak collection hours.
After a successful bill payment, you can generate and print a PDF invoice for your customer directly from the retailer portal. Invoices include bill details, payment amount, and transaction reference.
The portal provides bill payment reports, wallet transaction history, and direct refill transaction logs. Retailers can filter by date, service type, and status to reconcile daily collections.
The NeonPe Android app is coming soon. Currently, retailers can access the full portal at pay.neonpe.com from any mobile browser.
NeonPe uses a hierarchy: Admin → Distributor → Sub-Distributor → Retailer. Distributors create retailer accounts, assign commission plans, and manage wallet requests. Retailers pay bills and earn commission within their assigned plan limits.
Yes. If you want to build a retailer network under your brand, contact us through the contact page or call 9587071171 or 8696154312. We will explain distributor onboarding, KYC requirements, and network management tools.
Distributors can onboard retailers, assign commission plans, approve wallet top-up requests, monitor bill payment activity, and view transparent reports for their entire retailer network from one dashboard.
Reach us at info@neonpe.com or call 9587071171 or 8696154312. For account-specific issues, contact your distributor first. Visit our contact page for more details.
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