Privacy Policy

Last updated: July 27, 2026

This Privacy Policy explains how NeonPe (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit our website at https://neonpe.com, use our marketing pages, contact us, or operate an account on the NeonPe retailer bill payment platform.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or portal.

Who We Are

NeonPe is India’s utility bill payment platform for retailers, distributors, and shop counters. Our website address is https://neonpe.com. Retailers and distributors access the bill payment portal at pay.neonpe.com after account registration and verification.

For privacy-related questions, contact us at info@neonpe.com or through our contact page.

Information We Collect

Depending on how you interact with NeonPe, we may collect the following types of information:

• Contact and enquiry data — name, email address, phone number, and message content when you submit our contact form or reach us by email or phone.
• Retailer and distributor onboarding data — business name, shop address, PAN, Aadhaar, bank account details, address proof, and other KYC documents required to register and verify your account.
• Portal and transaction data — wallet balance, bill payment history, commission records, invoices, login activity, and operational data generated when you use the retailer portal.
• Technical and usage data — IP address, browser type, device information, pages visited, and general usage patterns to maintain security, prevent abuse, and improve our services.

How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Respond to enquiries and support requests
• Register, verify, and manage retailer and distributor accounts
• Process utility bill payments, wallet transactions, and commission settlements
• Generate reports, invoices, and account statements
• Maintain platform security, detect fraud, and prevent misuse
• Comply with applicable laws, regulations, and payment partner requirements
• Improve our website, portal, and customer experience

Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the site working properly, remember basic preferences, and understand how visitors use our pages.

• Essential cookies — required for basic site functionality and security.
• Session cookies — temporary cookies that expire when you close your browser.
• Preference cookies — may remember choices you make during a visit so you do not have to re-enter the same details repeatedly.

The retailer portal at pay.neonpe.com may use separate login and session cookies to keep you signed in and remember display preferences. If you select a “remember me” or similar option, login-related cookies may remain for a limited period until you log out or they expire.

You can control cookies through your browser settings. Disabling cookies may affect some website or portal features.

Embedded Content

Some pages on our website may include embedded content such as maps or media. Embedded content from other providers may behave as if you visited that provider’s service directly. Those services may collect technical data, use cookies, or record how you interact with the embedded feature.

For example, our contact page may display an embedded map to help you locate our office. We recommend reviewing the privacy practices of any embedded service you interact with.

How We Share Your Information

We do not sell your personal information. We may share data only when necessary, including:

• With payment partners, banks, and utility bill operators to complete bill payments you initiate
• With distributors or sub-distributors in our network when required for account management, wallet control, or commission reporting
• With technology and hosting providers who help us operate the website and portal under confidentiality obligations
• When required by law, regulation, court order, or government request
• To protect the rights, safety, and security of NeonPe, our users, and the public

How Long We Retain Your Data

We retain personal information only for as long as needed for the purposes described in this policy, unless a longer retention period is required by law.

• Contact form enquiries are kept for a reasonable period to handle follow-up and support.
• Retailer and distributor KYC records are retained for the life of the business relationship and as required for compliance and audit purposes.
• Transaction, wallet, and commission records are retained to support reporting, reconciliation, tax, and regulatory obligations.

When data is no longer required, we take reasonable steps to delete, anonymize, or securely archive it.

Your Rights and Choices

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal data, where permitted by law
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at info@neonpe.com. We may need to verify your identity before processing a request. Some data may need to be retained for legal, accounting, or security reasons even after a deletion request.

Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

NeonPe services are intended for businesses and adults operating retailer or distributor accounts. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website or services after changes are published means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@neonpe.com
• Phone: 9587071171, 8696154312
• Address: Shiv Kunj, Plot No. 20, Pithawash Hatoj Road, Near Jhotwara Sub Post Office, Jhotwara, Jaipur, Rajasthan – 302012, India